Here are the 5 measures taken by telephone operators to improve the quality of services.
The Minister of Posts and Telecommunications (Minpostel) chaired a crisis meeting on Thursday, April 27 with the directors general of ART and those of telephone operators (Camtel, MTN and Orange). This sectoral consultation took place in the middle of a boycott movement of MTN and Orange.
At the end of this meeting, consumer-indexed operators made five “immediate” resolutions. To this end, In the final communiqué issued by the Minpostel, we learnt that:
1- From now on, the mechanisms for repaying unused data credit will be put in place so that it is systematically returned in the event of network unavailability. The implementation of the said mechanism will take effect within a maximum of two weeks;
2- The consumer will be systematically informed of the upstream and downstream throughout corresponding to the subscribed data package;
3- The consumer will have at his disposal a comparative tool of the rates of the offers, coverage and network performance for each operator;
4- Consumers will be sensitised by operators to the uses of multiple electronic communications services of their Wallet;
5- The modernisation, promotion and extension of the complaint path and user complaints.
On the side of the Telecommunications Regulatory Agency (ART), the public institution has committed to:
1- More than in the past, to ensure the implementation of operators, of the recommendations of the audit of electronic communications carried out on the very high instruction of the Head of State;
2- Ensure strict compliance with their specifications by the Operators;
3- Systematically sanction, in accordance with legal provisions, any failure by operators;
4- The effective implementation of the complaint path and user complaints, in accordance with the regulations in force.
Many disgruntled Cameroonians are, however, indifferent about the measures put in place by Telecommunications Regulatory Authority and the Telephone operators supposing that all the said measures are just paperwork and would like to experience better network services.
